Industry case
Engineering & Machine Tools
Technical documentation
Client
Italian company producing automatic presses for cold forging and threading in the field of bolts and screws
Requirement
To produce, translate and print user and maintenance manuals for machines ordered by customers, overcoming the problem of not having access to manual source files
Solution
- Retrieval of latest versions of existing customer-owned manuals, subsequently reworked in Adobe InDesign format
- Support from a team of technical writers to work independently with the technical documentation manager
- Reconstruction of a customer-owned translation memory
- Management of the various local-language versions of manuals, with translation services integrated with technical authoring
- On-demand printing and kitting for user and maintenance manuals to meet timeframe for sending machine to customer
Outcome
- Simplification of the process of producing user and maintenance manuals – from machine measurements to the delivery of the finished and printed manual – thanks to using a single partner
- Ownership of source files in InDesign format
- Translation memory ownership
- Cost containment and control
