Industry case
Engineering & Machine Tools
Tech doc + CMS 2
Client
Leading company in the machinery sector specializing in plastic profile extrusion equipment
Requirement
To identify a single, proactive partner in order to outsource the authoring and translation of technical manuals internationally, integrating the two processes and computerizing the workflow.
Solution
- Support from an outsourced technical writing and language management team with a specific Project Manager
- Customer’s TMX shared, plus creation of an ad hoc glossary
- Industrialization of the authoring process, integrated with translation
- Consulting and implementation of Docutech content management system for NETCOM technical documentation
- Introduction of training through creation of content on e-learning platforms
- Creation of 3D content for new product launches (photorealistic images and videos)
Outcome
- More efficient authoring and translation process
- Optimization of costs and supplier management thanks to a single partner capable of managing complex activities stemming from the product’s lifecycle
- High engagement of project contact points
- Strategic partnership for foreign markets using localized content