Instructions for users

World leader in the production of household appliances, equipment and home accessorie.

To manage product documentation (User Manuals, Quick Guides, H&S documentation, etc.) and existing workflow. The workflow included the management of requests from EMEA factories via a dedicated platform; creation of source documents from predecessors; translation into the various target market languages involved; synchronisation of final files with the client’s online publishing system; process innovation consultancy.

• Creation and customisation of the SDM platform for managing workflows linked to document types and for synchronisation with the customer’s publishing platform
• Support from a dedicated team of STAR7 project managers for project management and coordination with project governance
• Creation of an international team of translators, supported by the STAR Group network
• Maintenance of TMs and implementation of specific glossaries
• Consultancy on format migration, improving readability, reducing the number of pages, standardising graphics and content
• Use of STAR Group’s proprietary GRIPS authoring system for managing Health & Safety documentation with data management and automatic publication

• Full management of the process, including: translation, IT development, proprietary translation and data management tools, and format consultancy
• High performance of client’s translation memories, thanks to STAR7 management of source creation and formats
• Very high documentation quality, speed of execution and considerable cost savings
• More than 10,000 orders completed