Industry case
Air conditioning & Household appliances
Instructions for users
Client
World leader in the production of household appliances, equipment, and home accessories
Requirement
To manage product documentation (User Manuals, Quick Guides, H&S documentation, etc.) and existing workflow. The workflow included the management of requests from EMEA factories via a dedicated platform; creation of source documents from predecessors; translation into the various target market languages involved; synchronization of final files with the client’s online publishing system; process innovation consultancy.
Solution
- Creation and customization of the SDM platform for managing workflows linked to document types and for synchronization with the customer’s publishing platform
- Support from a dedicated team of STAR7 project managers for project management and coordination with project governance
- Creation of an international team of translators, supported by the STAR Group network
- Maintenance of TMs and implementation of specific glossaries
- Consultancy on format migration, improving readability, reducing the number of pages, standardizing graphics and content
- Use of STAR Group’s proprietary GRIPS authoring system for managing Health & Safety documentation with data management and automatic publication
Outcome
- Full management of the process, including: translation, IT development, proprietary translation and data management tools, and format consultancy
- High performance of client’s translation memories, thanks to STAR7 management of source creation and formats
- Very high documentation quality, speed of execution, and considerable cost savings
- More than 10,000 orders completed