Industry case
Air conditioning & Household appliances

Instructions for users

Client

World leader in the production of household appliances, equipment, and home accessories

Requirement

To manage product documentation (User Manuals, Quick Guides, H&S documentation, etc.) and existing workflow. The workflow included the management of requests from EMEA factories via a dedicated platform; creation of source documents from predecessors; translation into the various target market languages involved; synchronization of final files with the client’s online publishing system; process innovation consultancy.

Solution

  • Creation and customization of the SDM platform for managing workflows linked to document types and for synchronization with the customer’s publishing platform
  • Support from a dedicated team of STAR7 project managers for project management and coordination with project governance
  • Creation of an international team of translators, supported by the STAR Group network
  • Maintenance of TMs and implementation of specific glossaries
  • Consultancy on format migration, improving readability, reducing the number of pages, standardizing graphics and content
  • Use of STAR Group’s proprietary GRIPS authoring system for managing Health & Safety documentation with data management and automatic publication

Outcome

  • Full management of the process, including: translation, IT development, proprietary translation and data management tools, and format consultancy
  • High performance of client’s translation memories, thanks to STAR7 management of source creation and formats
  • Very high documentation quality, speed of execution, and considerable cost savings
  • More than 10,000 orders completed

Service lines involved

Technologies involved

Language Technologies
Transit
Translation and localization
Authoring Technologies
GRIPS
Information management
Authoring Technologies
SDM
Authoring, translation, and printing always under control

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