Industry case
Engineering & Machine Tools
Tech doc + CMS
Client
Leader in the sector of machine tools, vertical lathes and milling machines
Requirement
To coordinate and provide fast, efficient support throughout the lifecycle of technical manuals
Solution
- A single partner to assist in the creation and translation of technical documentation, in partnership with specialized internal staff
- Consulting for the implementation of a CMS (Docutech) developed by a STAR7 partner
- Creation of spare part catalogs
- Provision of multilingual services
- On-demand printing and kitting for user and maintenance manuals
Outcome
- Ability to use a tried and tested CMS (Docutech)
- Reduction of authoring costs by reworking existing content
- Reduced translation costs thanks to CMS and translation memory integration
- Improved quality of translations thanks to a personalized technical glossary
- Support of the STAR Group network during installation at the customer's offices, availing of the interpreting service
- Delivery of the user and maintenance manual in line with the time to market
- Simplified workflow management thanks to a single partner for authoring, translation and printing services
