Product Knowledge

We create and manage technical product information and content.

To do it, we use CMS's and tools (proprietary, commercial, or supplied directly by the customer) able to meet all needs and customization requirements. Our integrated services are used in the industrial and commercial sector, as well as in the aerospace and defense sector.

After the sale, we deal with providing qualified support information to the end customer. From the technical help desk to customer care and web portal management, the multi-channel service can be provided via phone, e-mail, real-time chat, or through ticketing systems on customer-specific web portals.

Our digital service offering incorporates the most advanced technologies for after-sales technical documentation management, allowing time to be optimized and complex procedures streamlined.

From traditional theory and practical courses in person to distance and on-demand (e-learning) solutions, our Training Solution service offers our customers different types of technical training, able to meet any training requirement efficiently and effectively.

STAR7 offers a level of consultancy that integrates a wide range of solutions able to meet the needs of our clients: from high-profile support for the strategic definition of a service engineering model designed to maintain a product throughout its lifecycle, to the identification, selection and integration of technical and management staff best suited to implement the client's projects and activities at its premises.

We gather and process the information needed to obtain various types of certifications (CE Marking, NATO Codification, Technical File, Declaration of Conformity, REACH). Our qualified technicians allow us to support and guide our clients from the beginning of the process to its completion.