Automotive Premium - After-sales support

Client

Leading luxury and sports car manufacturer.

Requirement

To identify a single, proactive partner for technical support, technical training and engineering services, with a view to optimising processes and costs for product support, from engineering to aftersales.

Solution

Creation of a local team that over the years has grown to 60 employees dedicated entirely to the client
Complete outsourcing of the management, creation and multichannel delivery of onboarding and technical documentation for dealerships
Use of STAR GRIPS content management system for technical documentation
Language services
On-demand printing and kitting service
Introduction of immersive reality for training purposes
Creation and maintenance of electronic accessory catalogue
After-sales support services: B2B & B2C customer service
Engineering services for product industrialisation
Introduction of immersive reality in the prototyping phase
Introduction of mixed reality for electrical diagram diagnosis

Outcome

Efficient information processes throughout the entire product lifecycle, from engineering to aftersales
Collection and management of feedback from the dealership on the efficiency of the technical assistance service, with a view to continuous improvement of the product, serviceability and client experience in the aftersales phase
Optimisation of costs and supplier management thanks to a single partner capable of managing complex activities stemming from the product’s lifecycle