Automotive technical documentation

Multinational, multibrand car manufacturer of private and business vehicles.

To identify a single, reliable partner to handle various requirements, including aftersales support for the EMEA region and the development of key assistance materials for vehicle operation and maintenance: owner and maintenance manuals, workshop manuals, timetables and spare parts catalogues.

• Creation of a specific team of around 25 employees, based partly at STAR7’s Turin office and partly at the client's premises
• Complete outsourcing of the creation, management and publication of onboarding documentation using GRIPs, STAR Group’s proprietary content management system
• Complete outsourcing of the management, creation and multichannel delivery of dealership documentation through a content management system and a tool for managing the client’s catalogues
• On-demand printing and kitting service (STAR7 Printing)
• Creation of 3D images and video animations for virtual training (STAR7 Experience)

• Efficiency of aftersales information processes throughout the entire product lifecycle

• Savings achieved through a “blended” Italian/offshoring service, fully monitored and with a highly qualified Italian interface

• Service level agreements were defined that meet the operational needs of end clients and dealerships